Railway People - Charlotte Wallace

8th January 2019 | posted in News

Speaking to our residents is just one of many things Charlotte says she enjoys about her job as our Maintenance Assistant. 

It’s a job that started at the tender age of 17 when Charlotte (now 26) became the first apprentice in Railway Housing Association’s long history. She impressed us so much that when the apprenticeship came to an end, we offered her a full-time role and almost ten years on, it has proven to be a good decision.

A typical day in Charlotte’s working life involves taking calls from residents wishing to report a repair/issue in their home (it’s thankfully not every day that misplaced fish are blocking the bath plug), arranging for surveyors or contractors to carry out work, dealing with invoices, ensuring residents’ requests and complaints are dealt with appropriately and much more. 

Charlotte says: “It’s not uncommon to speak to 50 of our residents in a day, certainly on Mondays which is the busiest time for us as people call about things that have happened over the weekend.

“It’s a very varied, interesting job.”

Charlotte has recently started a Higher National Certificate in Building Studies which she hopes will further aid her professional development.

She adds: “I am interested in the development side of housing so hopefully as my career progresses and I learn more this is something I can go into in the future.

“I get great support from Railway Housing Association and one of the best things about working here is that everyone gets on so well, which makes the job even more enjoyable.”

Outside of work Charlotte enjoys spending time socialising with her friends and going to the gym, with Boxercise being one her favourite activities.

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