Damp and Mould

We are committed to providing safe, well maintained, energy efficient homes that are free from damp, mould and disrepair. We take the issue of damp and mould very seriously and will thoroughly investigate every report of it. If mould becomes extensive and concentrated then it can cause health problems as well as damage to the building, decoration, furnishings and other belongings.

We will not blame residents for damp and mould appearing but work with you to identify the cause and how the problem can be resolved.

If you notice any damp or mould in your home, please report it to us as soon as possible by:

We are here to help and will take every report seriously.

If the cause is obvious, such as a leaking pipe, we will arrange for it to be repaired.

If the cause is not obvious then we will visit your home to see the problem and decide what needs doing to sort it out. We may need to arrange for an independent specialist to carry out a survey. Then we will tell you what the specialist has found, their recommendations to deal with the problem, and what we plan to do

In some cases, it can take time to find out what is causing the problem and to fix it, but we will try our best to keep you informed of progress.

What is condensation?

Condensation is caused when moisture in the air meets a cold surface. It is usually seen on window panes, wall tiles, mirrors, porcelain toilet bowls and cisterns. It does not usually leave a ‘tide mark’ on walls that other causes of damp can do. It can happen at any time of the year but it is greater in the colder months.

To reduce condensation, homes need to be kept warm and adequately ventilated. We have provided loft insulation, cavity wall insulation, double glazing, and more energy efficient gas or electric heating to help keep homes warm, as well as extractor fans in kitchens and bathrooms. For those homes with solid walls, we are gradually providing external wall insulation. This work is very expensive and we have recently made an application to the government for grant funding towards the cost of providing external wall insulation to the remaining 246 of our solid wall homes.

If you are struggling to afford to heat your home, or if there are any problems with your home that may be causing condensation, please contact us as soon as possible.

Top tips for reducing condensation from day to day living –

If you would like any further advice, please contact us to make an appointment for one of our Maintenance Surveyors to visit you.

A full copy of our policy on damp and mould is available on request.