Latest Coronavirus update

26th March 2020 | posted in News

Rent Payments

If you usually pay your rent at the Post Office or by Paypoint, please use one of the following methods so you don’t have to go out to pay your rent –

Direct Debit – call us on 0800 028 7428 to arrange a regular direct debit payment from your bank account

Telephone – use your debit card to pay via an automated telephone line 0844 557 8321 available 24 hours a day. You will also need your Allpay rent payment card. If you can’t use automated telephone lines and prefer to speak to a member of staff please call us on 0800 0287428

On-line – using your debit card follow the instructions on our website https://www.railwayha.co.uk/do-it-online/make-a-payment/

 Difficulty Paying Your Rent

If you are having difficulty paying your rent, perhaps you are sick, have lost your job or are on unpaid leave looking after children, please contact us as soon as possible. We want to help you through these difficult times and will do all we can to make sure that you are getting all of the income and specialist advice that is available to you.

Health and Safety Checks at Sheltered Schemes

Our staff and contractors are continuing to carry out the usual regular health and safety checks in our sheltered schemes, to keep residents safe. They will:

  • Apply hand gel or wash hands before and after entering the scheme or property
  •  Keep 2m distance from other people
  • Wipe down surfaces in the area they are working

Please help to prevent the spread of coronavirus by keeping well away from anyone that you see working in your scheme. 

Lettings

We have stopped re-letting homes because of the government guidance on the coronavirus and because residents are now having difficulty in getting the help they need to move home. If there are any problems with an empty home near to you then please let us know.

Newsletter

Please note that the April edition of RHA News was written before the recent change in circumstances due to coronavirus.

If you would like any advice or assistance please call us on 0800 0287428, email housing@railwayha.co.uk or contact us via our website www.railwayha.co.uk. Our staff are all working from home and telephone calls are being diverted to them so please bear with us if it takes longer than usual to answer any calls.

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