We are looking for a confident, values-driven leader with experience of leading in social housing environment. You will bring a strong track record of performance management, a passion for delivering excellent customer service and the ability to build effective relationships with residents, colleagues and external partners. You will be comfortable working with data and using it to drive improvement, as well as managing complex situations with sound judgement and professionalism. A housing qualification at Level 4 or above is desirable, or a willingness to work towards one.
As Community Housing Team Leader, you will take responsibility for the day-to-day delivery of our Community Housing Service, ensuring residents receive a consistent, responsive and high-quality experience throughout their tenancy. You will lead a dedicated team delivering housing services, driving performance, embedding strong operational practices and ensuring that everything we do is centred around the needs of our residents.
You will oversee a broad and varied service, including tenancy and neighbourhood management, anti-social behaviour and community safety, lettings and empty homes, income collection and tenancy sustainment. Working closely with colleagues and partners, you will ensure services run efficiently while continuously identifying opportunities to improve. You will use data, insight and resident feedback to inform decision-making, helping to modernise services and deliver innovative solutions that enhance the resident experience.
Further details and the full role description are available here
We are looking for a Resident Voice Coordinator to play a key role in ensuring that our residents are heard, understood and genuinely influence the services we provide. This is an exciting opportunity to shape how we engage with residents, strengthen relationships and embed a culture where feedback drives real and meaningful change.
Working closely with the Head of Housing and Resident Services, you will coordinate the delivery of our Resident Engagement Strategy, developing and supporting a wide range of opportunities for residents to get involved. From local engagement activities to organisation wide initiatives, you will help create inclusive, accessible and impactful ways for residents to share their views. You will also take a lead role in supporting and developing our Resident Committee, ensuring members are empowered, well-informed and able to contribute effectively.
Alongside engagement, you will play a central role in managing and improving how we handle complaints and feedback. You will oversee the administration of complaints in line with the Housing Ombudsman Complaint Handling Code, supporting colleagues through investigations and ensuring that every piece of feedback is used as an opportunity to learn and improve. By analysing trends, identifying insights and sharing learning across the organisation, you will help drive continuous improvement and strengthen the overall resident experience.
Further details and the full role description are available here
If you’d like to have a chat about either of these opportunities, please email recruitment@railwayha.co.uk and one of our colleagues will be delighted to chat to you.
We’re also hosting a live webinar at 6pm on Wednesday 1 July 2026 and you can join us to hear more about these exciting opportunities.
Register for the webinar by scanning this QR code:
My RHA