We offer a number of different ways to pay your rent and any other charges, so you can choose the option that works best for you.
Direct Debit: This is the easiest way to pay as once your direct debit is set up, your payment is made automatically for you. To set up a direct debit, please contact us on 0800 028 7428 or speak to your community housing co-ordinator.
Phone: You can call us directly to make a payment by debit card or credit card on 0800 028 7428, or you can pay via Allpay's automated phone line using your debit card, 24 hours a day, 365 days a year. To use this service, call 0330 041 6497, with your Allpay card handy.
Website: Please go to the Allpay website and have your Allpay card with you.
PayPoint: Over the counter at any store with a PayPoint facility using your Allpay card; please note this is for cash payments only. To find your nearest PayPoint outlet, visit the PayPoint website.
Post Office: You can pay over the counter by cash, cheque or debit card, with your Allpay card.
Standing order: If you'd like to pay your rent or charges by standing order, please call us on 0800 028 7428 or speak to your community housing co-ordinator.
Online banking: You can do this by quoting your payment reference number when making a payment. If you don't know your payment reference number, please contact us on 0800 028 7428 or speak to your community housing co-ordinator. To make a payment direct from your bank, our bank details are:
Sort Code: 30-92-52
Account number: 00416181
If you need a payment card to pay your rent or charges, please contact us on 0800 028 7428 or speak to your community housing co-ordinator.
If you qualify for Housing Benefit you can arrange for it to be paid directly to Railway Housing Association. Your local council can arrange this. If you don't know what you might be entitled to, you can use the free Turn 2 Us service, by clicking on Turn 2 Us
When you make a payments to us, please use your unique six-digit tenant reference number to make sure your payment reaches your rent account.
Difficulty Paying Your Rent
If you are having difficulty paying your rent, please don't worry; come and talk to us! It's better to tell us as soon as you can, so we can work out a plan to support you before things get out of hand. Contact your community housing co-ordinator, who will talk to you confidentially and offer as much support as they can, to help you stay in your home.
My RHA