How to Report a Repair

All heating systems in leasehold properties are covered by a 3* contract with British Gas. Under the terms of the contract repairs will be carried out within 24 hours of the fault being reported. If the engineer is unable to repair the fault due to parts being required temporary portable heating will be supplied by British Gas.

The contract also includes an annual service of the boiler and safety check.

Any fault with your heating system should be reported directly to British Gas on 0845 9500400 giving your name and address. If you are asked for an agreement number please quote “Bulk Contract B388” .

You may report any other repairs that are the responsibility of the Association by one of the following methods:

Call us

Telephone - Free phone 0800 0287428 between 8.30am and 4.30pm Monday to Friday (excluding bank holidays). Outside of office hours please telephone the emergency repairs service on 01429 298988


Click here to report a non urgent repair

Text us

Text the details of non urgent repairs to 07508 526708. In the message please include your name, address, a brief description of repair, contact and access details. On receipt of your message you will be sent a text message reply (during office hours) to confirm your reported problem has been received.

Fax us

Fax the details of non urgent details to 01325 384641. Please include an explanation of what’s wrong and your contact details.

Write to us

Write to Railway Housing Association, Bank Top House, Garbutt Square, Neasham Road, Darlington DL1 4DR. Please include an explanation of what’s wrong and your contact details.