How to Report a Repair

All heating systems in leasehold properties are covered by a 3* contract with British Gas. Under the terms of the contract repairs will be carried out within 24 hours of the fault being reported. If the engineer is unable to repair the fault due to parts being required temporary portable heating will be supplied by British Gas.

The contract also includes an annual service of the boiler and safety check.

Any fault with your heating system should be reported directly to British Gas on 0845 9500400 giving your name and address. If you are asked for an agreement number please quote “Bulk Contract B388” .

You may report any other repairs that are the responsibility of the Association by one of the following methods:

Call us

Telephone - free phone 0800 0287428 between 8.30am and 4.30pm Monday to Friday (excluding bank holidays). Outside of office hours please telephone the emergency repairs service on 0330 373 2803.


Click here to report a non urgent repair

Write to us

Write to Railway Housing Association, Maple House, 11 Tillage Green, Westpark Village, Darlington, DL2 2GL. Please include an explanation of what is wrong and your contact details.