We wouldn't exist without our residents so it's a priority for us that we offer a range of ways for you to get involved, that we ask for feedback, and listen and act on what you tell us, to make sure we provide the best possible homes and services for you.
Our resident engagement strategy, co-created with residents, sets our ambition and direction for how the resident voice will be central to everything we do and how we'll listen about issues that matter to you, including what's happening locally and how we deliver services.
Hundreds of residents gave their views to help us develop the strategy, through events, social media, a survey, online and through in-person workshops.
Overseeing the strategy, our resident committee, which is part of our governance structure, also has direct oversight of all our on-the-ground activity and how we are performing.
We carry out a yearly tenant satisfaction measures (TSM) survey of 26 measures; 14 performance and 12 satisfaction measures and we also regularly review the complaints we've received, so we can make the changes needed to improve what we do for our residents.
You can read our latest TSM results here and most recent complaints report here.
Every piece of feedback we receive, including from emails, calls, social media and from meetings and events, builds into a wider picture, so we know the key priorities for our residents and have plans in place to change and improve. More information can be found in our annual report here
If you are interested in getting involved have a chat with your community housing co-ordinator, call us on freephone 0800 028 7428 or email us at residentfeedback@railwayha.co.uk
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