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Your Tenancy
What You Can Expect From the Association
The Association undertakes:
- To let you enjoy the use of your home without interference, for as long as you want to stay, provided you comply with the terms of your agreement.
- To give you information about and consult you on things that affect the service we provide to you.
- To keep your home in good condition, carrying out repairs to the building, plumbing, heating system and electrical wiring within the prescribed time limits.
- That the rent you pay for your home will be kept as low as possible while ensuring that the Association maintains its properties and provides a good standard of service.
- That if you have any reason for dissatisfaction with our service we treat your complaint seriously and deal with it according to our complaints policy.
Tenancy Agreement
This is a legal document and you should keep your signed copy in a safe place. The tenancy agreement sets out your rights and obligations as a Resident and those of the Association as a Landlord. More information on the rights and obligations of both parties can be found in Section 3 of the Residents Handbook.
Residents Charter
This document is published by the Housing Corporation who regulate the work of Registered Social Landlords. The charter sets out the standards for Registered Social Landlords; for the way they manage their housing and treat their Residents. To view the charter, click here.
Insurance
The Association's insurance covers only the main structure of the property.
The Association is not responsible for your personal contents.
It is strongly recommended that you insure your contents under a household policy.
Details are available form any insurance company or agent. There are specialist schemes available for elderly people from Saga and Age Concern. Your Housing Officer can also give you details of 'My Home' contents insurance scheme, administered on behalf of The National Housing Federation or you can contact them direct on 0845 3372463.
Copyright © Railway Housing Association. All Rights Reserved
Railway Housing Association is a housing association with charitable status.
Registered Charity No.216825.
Registered with the Tenant Services Authority. No A1855.
Member of the Housing Ombudsman service
Tel: 01325 482125 | Email: info@railwayha.co.uk
