From 2016, the government has required us to reduce most rents by 1% per year for the next four years, up to and including 2019/20.
If your tenancy started before 1989, your rent is set by the Fair Rent Officer every two years. If the rent set by the Fair Rent Officer is lower than the social rent for your home then we will charge you the rent set by the Fair Rent Officer and the 1% cut will not apply.
For the vast majority of our residents, the 1% cut does not apply to the charges that are made for specific services like garden maintenance or window cleaning.
We will write to give you formal notice of any change to your rent, which for most residents will take place on 7 August 2017.
We have consulted with residents who are members of our focus groups about our budget for 2017/18, including the changes to rents.
Our main source of income is from rents and it is used to provide and maintain good quality homes and services for residents.
Residents can make payments into their rent and/or charges account by a variety of methods.
Direct Debit: If you wish to pay your rent or charges by direct debit please contact us on 0800 028 7428 or speak to your housing officer.
Telephone: You can also payments via an automated telephone line using your debit card on 0844 557 8321. This service is available 24 hours a day, 365 days a year. Please have your Allpay rent payment card or charges payment card handy.
Via the internet (for debit card payments only): Please go to the Allpay website and have your Allpay rent payment card or charges payment card handy.
PayPoint: Over the counter at any store with a PayPoint facility using your Allpay rent payment card or charges payment card (cash payments only). To find your nearest PayPoint outlet visit the PayPoint website.
Over the counter at any Post Office: Using your Allpay rent payment card or charges payment card (by cash, cheque or debit card). Please note, from 1st February 2017, any payments made using the ‘old style’ cards will not be automatically added to your rent account. If you have made a payment with an ‘old style’ card, please contact your Housing Officer. When making a payment, please remember to retain your receipt as proof of payment.
By cheque made payable to Railway Housing Association, and sent direct to: Railway Housing Association, Bank Top House, Garbutt Square, Neasham Road, Darlington, DL1 4DR. Please do not send cash in the post.
Standing order: If you wish to pay your rent or charges by standing order, please contact us on 0800 028 7428 or speak to your housing officer.
Online banking: You can do this by quoting your rent account number as the reference, and using our bank details as follows:
Sort Code: 30-92-52
Account number: 00416181
To request a payment card for to pay your rent or charges, please contact us on 0800 028 7428 or speak to your housing officer. Please note, at present we are unable to accept credit cards as a method of payment.
If you qualify for Housing Benefit you can arrange for it to be paid directly to Railway Housing Association if you wish. Your local council can arrange this. If you wish to find out what you might be entitled to you can use the free Turn 2 Us service, which can viewed by clicking on Turn 2 Us
If you make any payments to us please use your unique 6 digit tenant reference number, this ensures that your payment reaches your rent account.
Difficulty Paying Your Rent
If you are having difficulty paying your rent you should contact your Housing Officer as soon as possible. Your problems will be dealt with sympathetically and where possible arrangements made to help you. It is very important that you ask for help as soon as possible before you debt becomes too large.
None payment of rent or failure to make or keep to an arrangement to pay arrears could lead to you losing your home. The Association will seek to evict only as a last resort when all other reasonable measures have been exhausted. Full details of the process can be found in section 2 of the Residents' Handbook.