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Paying Your Rent

You can pay your rent in a number of ways:

  1. Online. This can be done by using Railway Housing Association’s Santander Banking BillPay facility. This facility is 100% secure and allows you to pay your rent using a debit card. There is no charge for this service but before you begin making payments via this method you first need to register by completing the simple form on the New Users section of the Santander website. If you have any queries about paying your rent online please speak to a member of staff. You will also need your plastic rent payment card to quote the 19 digit number on the front of the card. If you do not have a rent payment card, please contact our Head Office to request one. Please note at present we are unable to accept credit cards as a method of payment. Disclaimer: The Santander BillPay service is not an Railway Housing Association product. We are not responsible for the contents or reliability of these websites. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages.
  2. Telephone. If you would like to pay your rent over the telephone, please contact us 0800 028 7428 or your local Housing Officer, during normal office hours, and they will be happy to take your payment over the phone. You will require your bank debit card and your rent payment card.
  3. By Standing Order through your bank. This can be set up weekly, fortnightly, calendar monthly. You can contact the office for a standing order form; if you need any help to complete it our staff will give you any assistance.
  4. At any Post Office using your Railway Housing Association rent card.
  5. At any Pay zone outlet using your Railway Housing Association rent card.
    Find your nearest payzone outlet.
  6. By Cheque made payable to Railway Housing Association, and sent direct to:
    Railway Housing Association
    Bank Top House
    Garbutt Square
    Neasham Road
    Darlington
    DL1 4DR

If you qualify for Housing Benefit you can arrange for it to be paid directly to Railway Housing Association if you wish. Your local council can arrange this. If you wish to find out what you might be entitled to you can use the free Turn 2 Us service, which can viewed by clicking on Turn 2 Us

If you make any payments to us please use your unique 6 digit tenant reference number, this ensures that your payment reaches your rent account.

Difficulty Paying Your Rent

If you are having difficulty paying your rent you should contact your Housing Officer as soon as possible. Your problems will be dealt with sympathetically and where possible arrangements made to help you. It is very important that you ask for help as soon as possible before you debt becomes too large.

None payment of rent or failure to make or keep to an arrangement to pay arrears could lead to you losing your home. The Association will seek to evict only as a last resort when all other reasonable measures have been exhausted. Full details of the process can be found in section 2 of the Residents handbook (click here).