How to report a repair

You may report a repair that is the responsibility of the Association by one of the following methods: -

• Telephone - Free phone 0800 0287428 or local call rate number 0300 1230734 between 8.30am and 4.30pm Monday to Friday (excluding bank holidays). Outside of office hours please telephone the emergency repairs service on 01429 298988

• On line – go to our website: www.railwayha.co.uk and follow the links to report a repair

• Text the details to 07508 526708. Please include the first line of your address.

• Fax the details to 01325 384641. Please include an explanation of what’s wrong and your contact details.

• Write to Railway Housing Association, Bank Top House, Garbutt Square, Neasham Road, Darlington DL1 4DR. Please include an explanation of what’s wrong and your contact details.