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Leaseholder involvement

Leaseholders can be involved in the management of their homes in the following ways:

Board Member

Two places on the Railway Housing Association Board are open to residents of the Association, which includes leaseholders. All members of the Board are volunteers and decide on key issues of the Association’s policy, strategy and areas of business.

Leaseholder Forum

The Forum is made up of between 10-16 Residents from the 4 Leasehold Schemes. The Forum meet at least twice a year at a central location to discuss issues which affect all Leaseholders and the views of the Forum influence decisions on the delivery of services to Leaseholders.

Focus Groups

There are currently 4 groups, based in Darlington, Hull Newcastle and York, made up of residents and leaseholders, who meet quarterly (or more often if necessary) to discuss changes to policies, procedures or changes to service provision. They review all of the Association’s policies and comment on any amendments they feel necessary. Their opinions are sought on a variety of subjects affecting the way we deliver our services and can change the way services are shaped.

Armchair Monitors

Because of the location of our properties and residents individual circumstances we realise that not all of our residents can or want to attend meetings. Therefore we offer residents the chance to comment on our services without the need to leave home. Armchair Monitors have volunteered to be contacted in a way that suits them best (either by phone, letter or e-mail). They will be asked to comment on a variety of subjects, such as rents, the service they received the last time they contacted the Association, or asked to review one of the shorter policies. Armchair Monitors are invited to attend occasional meetings but there is no obligation to attend.

Residents’ Associations

Residents are encouraged and helped to set up residents’ associations. These groups can provide a voice for residents on a range of local issues (not just housing). Properly managed residents associations that act for the benefit of all residents in a scheme or area are encouraged and supported.

Newsletter

A newsletter specifically for the Association’s leaseholders is published twice a year and input from residents into the content is welcomed.

Contract monitoring

Residents’ views are taken into account when monitoring contractors’ performance. A satisfaction slip is sent out for every repair and the feedback provided is used when deciding whether or not to continue using a contractor.
If you want any further information about getting involved please contact Housing Manager Julie Clark or call us on 0800 0287428. Alternatively you can email us at housing@railwayha.co.uk