Emergency Repairs During Office Hours
(Monday – Friday, 0830 – 1630)
Any problem which involves a risk to your safety or health or serious damage to the structure to your property is in need of an emergency repair to make safe the situation.
These repairs will be given priority and every effort will be made to deal with these within 24 hours:
- Water - no supply or bursts from tank, cistern or pipework
- Blocked drains or toilet
- Toilet unusable (if it is the only one in the property)
- No heating during the winter months (October to March)
- Dangerous structures, for example, roof, gutters, stair banisters
- Repairs affecting the security of the property/resident's possessions
- Loss of electrical power or serious electrical faults
- Gas escapes or lack of supply
Please telephone these repairs to Bank Top House on 0800 028 7428 or 0300 123 0734 if calling from a mobile phone.
For further information on care of your home and precautionary measures and advice refer to Section 7 of your Resident's Handbook.
Copyright © Railway Housing Association. All Rights Reserved
Railway Housing Association is a housing association with charitable status.
Registered Charity No.216825.
Registered with the Tenant Services Authority. No A1855.
Member of the Housing Ombudsman service
Tel: 01325 482125 | Email: info@railwayha.co.uk
